Cita APA

Peppers, D. (1993). The one to one future: Building relationships one customer at a time. New York: Currency Doubleday.

Citación estilo Chicago

Peppers, Don. The One to One Future: Building Relationships One Customer At a Time. New York: Currency Doubleday, 1993.

Cita MLA

Peppers, Don. The One to One Future: Building Relationships One Customer At a Time. New York: Currency Doubleday, 1993.