APA Цитирование

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service Management for Competitive Advantage. Singapore: McGraw-Hill.

Chicago-стиль цитирования

Fitzsimmons, James A., và Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.

MLA-цитирование

Fitzsimmons, James A., và Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.

Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.