APA Citatie

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service Management for Competitive Advantage. Singapore: McGraw-Hill.

Chicago Style citaat

Fitzsimmons, James A., en Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.

MLA citatie

Fitzsimmons, James A., en Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.

Let op: Deze citaties zijn niet altijd 100% accuraat.