Cita APA

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service Management for Competitive Advantage. Singapore: McGraw-Hill.

Citación estilo Chicago

Fitzsimmons, James A., y Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.

Cita MLA

Fitzsimmons, James A., y Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.