Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service Management for Competitive Advantage. Singapore: McGraw-Hill.
Dyfyniad Arddull ChicagoFitzsimmons, James A., và Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.
Dyfyniad MLAFitzsimmons, James A., và Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.