Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service Management for Competitive Advantage. Singapore: McGraw-Hill.
Style de citation ChicagoFitzsimmons, James A., et Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.
Style de citation MLAFitzsimmons, James A., et Mona J. Fitzsimmons. Service Management for Competitive Advantage. Singapore: McGraw-Hill, 1994.
Attention : ces citations peuvent ne pas être correctes à 100%.