Citação norma APA

Unruh, J. A. (1996). Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley.

Citação norma Chicago

Unruh, James A. Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley, 1996.

Citação norma MLA

Unruh, James A. Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley, 1996.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.