APA-viite

Unruh, J. A. (1996). Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley.

Chicago-tyylinen lähdeviittaus

Unruh, James A. Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley, 1996.

MLA-viite

Unruh, James A. Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley, 1996.

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