Cita APA

Unruh, J. A. (1996). Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley.

Chicago Style Citation

Unruh, James A. Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley, 1996.

Cita MLA

Unruh, James A. Customers Mean Business: Six Steps to Building Relationships That Last. Reading, Massachusetts: Addison-Wesley, 1996.

Atenció: Aquestes cites poden no estar 100% correctes.