एपीए उद्धरण

Anderson, K., & Kerr, C. (2002). Customer relationship management. New York: McGraw-Hill.

शिकागो स्टाइल उद्धरण

Anderson, Kristin, और Carol Kerr. Customer Relationship Management. New York: McGraw-Hill, 2002.

एमएलए उद्धरण

Anderson, Kristin, और Carol Kerr. Customer Relationship Management. New York: McGraw-Hill, 2002.