Anderson, K., & Kerr, C. (2002). Customer relationship management. New York: McGraw-Hill.
Trích dẫn kiểu ChicagoAnderson, Kristin, và Carol Kerr. Customer Relationship Management. New York: McGraw-Hill, 2002.
Deismireacht MLAAnderson, Kristin, và Carol Kerr. Customer Relationship Management. New York: McGraw-Hill, 2002.
Rabhadh: D'fhéadfadh nach mbeadh na deismireachtaí seo 100% cruinn i gcónaí.