APA Citation

Anderson, K., & Kerr, C. (2002). Customer relationship management. New York: McGraw-Hill.

Trích dẫn kiểu Chicago

Anderson, Kristin, và Carol Kerr. Customer Relationship Management. New York: McGraw-Hill, 2002.

MLA Citation

Anderson, Kristin, và Carol Kerr. Customer Relationship Management. New York: McGraw-Hill, 2002.

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