Cita APA

Anderson, K., & Kerr, C. (2002). Customer relationship management. New York: McGraw-Hill.

Chicago Style Citation

Anderson, Kristin, i Carol Kerr. Customer Relationship Management. New York: McGraw-Hill, 2002.

Cita MLA

Anderson, Kristin, i Carol Kerr. Customer Relationship Management. New York: McGraw-Hill, 2002.

Atenció: Aquestes cites poden no estar 100% correctes.