00972nam a2200361 4500 DLU030022845 ##20020531124203.0 ##020326s2002 nyua 001 0 eng d 2002277589 GBA1-W4915 0071379541 (OCoLC)ocm47676880 UKM UKM NGU DLC lccopycat HF5415.5 .A528 2002 658.812 AN-K Anderson, Kristin, 1962- Customer relationship management / Kristin Anderson, Carol Kerr. New York : McGraw-Hill, c2002. xii, 164 p. : ill. ; 23 cm. Briefcase books series Includes index. Customer relations. Kerr, Carol. 13.61 DLU True Lê Thị Mạnh Xuân G A SH Thư viện Trường Đại học Đà Lạt