Davenport, T. H. (1993). Process innovation: Reengineering work through information technology. Boston, Mass.: Harvard Business School Press.
Citação norma ChicagoDavenport, Thomas H. Process Innovation: Reengineering Work Through Information Technology. Boston, Mass.: Harvard Business School Press, 1993.
Citação norma MLADavenport, Thomas H. Process Innovation: Reengineering Work Through Information Technology. Boston, Mass.: Harvard Business School Press, 1993.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.