Albrecht, K., & Zemke, R. (2002). Service America in the new economy ([Updated and expanded].). New York: McGraw-Hill.
シカゴスタイル引用形Albrecht, Karl, , Ron Zemke. Service America in the New Economy. [Updated and expanded]. New York: McGraw-Hill, 2002.
MLA引用形式Albrecht, Karl, , Ron Zemke. Service America in the New Economy. [Updated and expanded]. New York: McGraw-Hill, 2002.
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