APA Citatie

Albrecht, K., & Zemke, R. (2002). Service America in the new economy ([Updated and expanded].). New York: McGraw-Hill.

Chicago Style citaat

Albrecht, Karl, en Ron Zemke. Service America in the New Economy. [Updated and expanded]. New York: McGraw-Hill, 2002.

MLA citatie

Albrecht, Karl, en Ron Zemke. Service America in the New Economy. [Updated and expanded]. New York: McGraw-Hill, 2002.