00978nam a2200349 4500 DLU030023141 ##20011108074223.0 ##010419s2002 nyu 000 0 eng 2001031718 0071377220 (acid-free paper) DLC DLC DLC pcc n-us--- HD9981.5 .A43 2002 658 AL-K Albrecht, Karl, 1941- Service America in the new economy / Karl Albrecht and Ron Zemke. [Updated and expanded]. New York : McGraw-Hill, c2002. xi, 303 p. 23 cm. Service industries United States Management. United States Economic conditions 1981- Zemke, Ron. 32.44 DLU True Thái Thị Thanh Thủy G A SH Thư viện Trường Đại học Đà Lạt