APA Citation

Grugulis, I., Sturdy, A., & Willmott, H. (2001). Customer service: Empowerment and entrapment. New York: Palgrave.

Chicago Style Citation

Grugulis, Irena, Andrew Sturdy, and Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

MLA Citation

Grugulis, Irena, Andrew Sturdy, and Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

Warning: These citations may not always be 100% accurate.