Grugulis, I., Sturdy, A., & Willmott, H. (2001). Customer service: Empowerment and entrapment. New York: Palgrave.
Trích dẫn kiểu ChicagoGrugulis, Irena, Andrew Sturdy, và Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.
MLA引文Grugulis, Irena, Andrew Sturdy, và Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.
警告:这些引文格式不一定是100%准确.