APA ציטוט

Grugulis, I., Sturdy, A., & Willmott, H. (2001). Customer service: Empowerment and entrapment. New York: Palgrave.

Trích dẫn kiểu Chicago

Grugulis, Irena, Andrew Sturdy, và Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

ציטוט MLA

Grugulis, Irena, Andrew Sturdy, và Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.