APA Citatie

Grugulis, I., Sturdy, A., & Willmott, H. (2001). Customer service: Empowerment and entrapment. New York: Palgrave.

Chicago Style citaat

Grugulis, Irena, Andrew Sturdy, en Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

MLA citatie

Grugulis, Irena, Andrew Sturdy, en Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

Let op: Deze citaties zijn niet altijd 100% accuraat.