Cita APA

Grugulis, I., Sturdy, A., & Willmott, H. (2001). Customer service: Empowerment and entrapment. New York: Palgrave.

Citación estilo Chicago

Grugulis, Irena, Andrew Sturdy, y Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.

Cita MLA

Grugulis, Irena, Andrew Sturdy, y Hugh Willmott. Customer Service: Empowerment and Entrapment. New York: Palgrave, 2001.