APA aipamena

Brown, A. (1989). Customer care management. Oxford: Butterworth - Heinemann.

Chicago Style aipamena

Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.

MLA aipamena

Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.