Cita APA

Brown, A. (1989). Customer care management. Oxford: Butterworth - Heinemann.

Chicago Style Citation

Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.

Cita MLA

Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.

Atenció: Aquestes cites poden no estar 100% correctes.