APA引文

Brown, A. (1989). Customer care management. Oxford: Butterworth - Heinemann.

Trích dẫn kiểu Chicago

Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.

MLA引文

Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.

警告：這些引文格式不一定是100％准確.