एपीए उद्धरण

Brown, A. (1989). Customer care management. Oxford: Butterworth - Heinemann.

शिकागो स्टाइल उद्धरण

Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.

एमएलए उद्धरण

Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.