Brown, A. (1989). Customer care management. Oxford: Butterworth - Heinemann.
シカゴスタイル引用形Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.
MLA引用形式Brown, Andrew. Customer Care Management. Oxford: Butterworth - Heinemann, 1989.
警告: この引用は必ずしも正確ではありません.