Glasser, W. 1. -. (1994). The control theory manager: Combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it. New York: HarperBusiness.
Čikaški stil citiranjaGlasser, William 1925 -. The Control Theory Manager: Combining the Control Theory of William Glasser With the Wisdom of W. Edwards Deming to Explain Both What Quality Is and What Lead-managers Do to Achieve It. New York: HarperBusiness, 1994.
MLA način citiranjaGlasser, William 1925 -. The Control Theory Manager: Combining the Control Theory of William Glasser With the Wisdom of W. Edwards Deming to Explain Both What Quality Is and What Lead-managers Do to Achieve It. New York: HarperBusiness, 1994.