00807nam a2200277 4500 DLU040026975 088730673x dlu vie eng US 658.401 3 GL-W Glasser, William 1925 - The control theory manager : combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it/ William Glasser New York : HarperBusiness, 1994 123p.; 21cm. NOtes [p.121-123] 5/2004 4200 DLU True Lê Thị Mạnh Xuân G A SH Thư viện Trường Đại học Đà Lạt