01335nam a2200385 4500 DLU070061366 ##20071218 ##990413s2000 ilua 001 0 eng 99023967 0071352104 (DLC) 99023967 DLC DLU DLU 658.812 TH-H Thompson, Harvey The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson New York : McGraw-Hill, c2000 xv, 245 p. : ill. ; 24 cm. Includes index. International Business Machines Corporation Customer services Customer relations Customer services. Success in business. Table of contents http://www.loc.gov/catdir/toc/mh023/99023967.html Contributor biographical information http://www.loc.gov/catdir/bios/mh041/99023967.html Publisher description http://www.loc.gov/catdir/description/mh023/99023967.html 25/2007 12800 DLU True Nguyễn Thanh Hương G A SH Thư viện Trường Đại học Đà Lạt