Katsh, M. E., & Rifkin, J. (2001). Online dispute resolution: Resolving conflicts in cyberspace. San Francisco: Jossey-Bass.
शिकागो स्टाइल उद्धरणKatsh, M. Ethan., और Janet Rifkin. Online Dispute Resolution: Resolving Conflicts in Cyberspace. San Francisco: Jossey-Bass, 2001.
एमएलए उद्धरणKatsh, M. Ethan., और Janet Rifkin. Online Dispute Resolution: Resolving Conflicts in Cyberspace. San Francisco: Jossey-Bass, 2001.
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