01388nam a2200421 4500 DLU070061458 ##20071226 ##010315s2001 caua b 001 0 eng 2001029474 0787956767 DLC DLU DLU pcc K2390 .K38 2001 347.09 KA-E Katsh, M. Ethan. Online dispute resolution : resolving conflicts in cyberspace / Ethan Katsh, Janet Rifkin. 1st ed. San Francisco : Jossey-Bass, c2001. xiv, 226 p. : ill. ; 24 cm. Includes bibliographical references (p. 211-215) and index. Dispute resolution (Law) Automation. Internet. Mediation Automation. Ombudsman Automation. Rifkin, Janet. Table of Contents http://www.loc.gov/catdir/toc/onix07/2001029474.html Contributor biographical information http://www.loc.gov/catdir/bios/wiley043/2001029474.html Publisher description http://www.loc.gov/catdir/description/wiley035/2001029474.html 25/2007 12000 DLU True Trương Bảo Trâm Anh G A SH Thư viện Trường Đại học Đà Lạt