Cita APA

Robinette, S., Brand, C., & Lenz, V. (2001). Emotion marketing: The Hallmark way of winning customers for life. New York: McGraw-Hill.

Citación estilo Chicago

Robinette, Scott., Claire Brand, y Vicki Lenz. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.

Cita MLA

Robinette, Scott., Claire Brand, y Vicki Lenz. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.