01349nam a2200409 4500 DLU080061811 ##20080108 ##001107s2001 nyua b 001 0 eng 00065374 0071364145 DLC DLU DLU pcc HF5415 .R5553 2001 658.8 RO-S Robinette, Scott. Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz. New York : McGraw-Hill, c2001. 247 p. : ill. ; 24 cm. Includes bibliographical references (p. 233-237) and index. Consumer satisfaction. Customer relations. Marketing. Brand, Claire. Lenz, Vicki. Table of contents http://www.loc.gov/catdir/toc/mh021/00065374.html Contributor biographical information http://www.loc.gov/catdir/bios/mh041/00065374.html Publisher description http://www.loc.gov/catdir/description/mh021/00065374.html 25/2007 13200 DLU True Trương Bảo Trâm Anh G A SH Thư viện Trường Đại học Đà Lạt