Getting started in six sigma - Thomsett, Michael C. (Hoboken, N.J. : Wiley, 2005)
The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules.
Includes bibliographical references (p. 209-210) and index.
Keywords: Six sigma (Quality control standard); Total quality management