01638nam a2200421 4500 DLU080062866 ##20080807 ##040607s2005 njua b 001 0 eng 2004013486 0471668117 (pbk.) DLC DLC DLC pcc HD62.15 .T524 2005 658.401 3 TH-M Thomsett, Michael C. Getting started in six sigma / Michael C. Thomsett. Subtitle on cover: Comprehensive coverage, a practical working guide Six sigma Hoboken, N.J. : Wiley, c2005. vi, 213 p. : ill. ; 24 cm. Includes bibliographical references (p. 209-210) and index. The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules. Six sigma (Quality control standard) Total quality management. Getting started in. Table of contents only http://www.loc.gov/catdir/toc/wiley041/2004013486.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0616/2004013486-b.html Publisher description http://www.loc.gov/catdir/description/wiley042/2004013486.html 10/2008 11500 DLU True Đào Thị Thu Huyền G A SH Thư viện Trường Đại học Đà Lạt