Detail process charting : speaking the language of process / Ben B. Graham. - Graham, Ben B. (Hoboken, N.J. : Wiley, 2004)
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
Includes bibliographical references and index.
Keywords: Benchmarking (Management); Industrial organization -- Charts, diagrams, etc; Organization charts; Organizational effectiveness; Reengineering (Management)