01676nam a2200421 4500 DLU080062876 ##20080807 ##040127s2004 njua b 001 0 eng 2004001725 0471653942 (cloth : acid-free paper) DLC DLC DLC pcc HD38.153 .G73 2004 658.402 GR-B Graham, Ben B. Detail process charting : speaking the language of process / Ben B. Graham. Hoboken, N.J. : Wiley, c2004. xix, 187 p. : ill. ; 24 cm. Includes bibliographical references and index. Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories. Benchmarking (Management) Industrial organization Charts, diagrams, etc. Organization charts. Organizational effectiveness. Reengineering (Management) Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004001725.html Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2004001725.html Publisher description http://www.loc.gov/catdir/description/wiley041/2004001725.html 10/2008 11000 DLU True Đào Thị Thu Huyền G A SH Thư viện Trường Đại học Đà Lạt