Process analysis and improvement : tools and techniques - Seppanen, Marvin S.; Chandra, Charu; Kumar, Sameer (Boston : McGraw-Hill/Irwin, 2005)
Includes bibliographical references (p. 351-355) and index.
System requirements for accompanying CD-ROM: PC: Pentium based processor; Microsoft Windows 98/2000/XP; Microsoft Internet Explorer 5.5 as default browser; Microsoft Office or equivalent.
Keywords: Reengineering (Management)