APA引文

Lucas, R. W. (2005). Customer service: Building successful skills for the twenty-first century (3rd ed.). Boston: McGraw-Hill/Irwin.

Trích dẫn kiểu Chicago

Lucas, Robert W. Customer Service: Building Successful Skills for the Twenty-first Century. 3rd ed. Boston: McGraw-Hill/Irwin, 2005.

MLA引文

Lucas, Robert W. Customer Service: Building Successful Skills for the Twenty-first Century. 3rd ed. Boston: McGraw-Hill/Irwin, 2005.

警告：這些引文格式不一定是100％准確.