rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants
  name:
    name part: Kim, Wansoo.
    role:
      role term: creator
  name:
    name part: Ok, Chihyung.
  type of resource: text
  origin info:
    issuance: monographic
  language:
    language term: eng
  note: Wansoo Kim, Chihyung Ok.
  subject:
    topic: Affective commitment
  subject:
    topic: COSE
  subject:
    topic: Customer orientation of service employees
  subject:
    topic: Customer retention
  subject:
    topic: Customer satisfaction
  subject:
    topic: Full-service restaurant
  subject:
    topic: Rapport
  related item:
    title info:
      title: Journal of Hospitality & Tourism Research
    part:
      text: Vol. 34, no. 1 (February 2010), p. 34-55
  record info:
    record content source: DLU
    record change date: ##20111223
    record identifier: DLU110130395
    language of cataloging:
      language term: eng