Noone, B. M., & Mattila, A. S. Consumer goals and the service encounter: Evaluating goal importance and the moderating effect of goal progress on satisfaction formation.
Trích dẫn kiểu ChicagoNoone, Breffni M., và Anna S. Mattila. Consumer Goals and the Service Encounter: Evaluating Goal Importance and the Moderating Effect of Goal Progress On Satisfaction Formation.
ציטוט MLANoone, Breffni M., và Anna S. Mattila. Consumer Goals and the Service Encounter: Evaluating Goal Importance and the Moderating Effect of Goal Progress On Satisfaction Formation.
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