Cita APA

Noone, B. M., & Mattila, A. S. Consumer goals and the service encounter: Evaluating goal importance and the moderating effect of goal progress on satisfaction formation.

Chicago Style Citation

Noone, Breffni M., i Anna S. Mattila. Consumer Goals and the Service Encounter: Evaluating Goal Importance and the Moderating Effect of Goal Progress On Satisfaction Formation.

Cita MLA

Noone, Breffni M., i Anna S. Mattila. Consumer Goals and the Service Encounter: Evaluating Goal Importance and the Moderating Effect of Goal Progress On Satisfaction Formation.