rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
  name:
    name part: Swanson, Scott R.
    role:
      role term: creator
  name:
    name part: Hsu, Maxwell K.
  type of resource: text
  origin info:
    issuance: monographic
  language:
    language term: eng
  note: Scott R. Swanson, Maxwell K. Hsu.
  subject:
    topic: Consumer behavior
  subject:
    topic: Marketing
  subject:
    topic: Service recovery
  related item:
    title info:
      title: Journal of Hospitality & Tourism Research
    part:
      text: Vol. 35, no. 4 (November 2011), p. 511-529
  record info:
    record content source: DLU
    record change date: ##20111223
    record identifier: DLU110130442
    language of cataloging:
      language term: eng