01035nam a2200385 4500 DLU190189594 ##20190306 9781631574955 DLU vie eng us 338.4 GU-A Service innovation / Anders Gustafsson, ... [et al.]. New York, NY. : Business Expert Press , 2016. 169 p. ; 23 cm. Includes bibliographical references and indexes. Customer services Management. Marketing Management. Service industries Marketing. Service industries Technological innovations. Gustafsson, Anders. Kristensson, Per. Schirr, Gary R. Witell, Lars. 05/2018 SH 835655 DLU True Nguyễn Thanh Hương G A SH Thư viện Trường Đại học Đà Lạt