Chang, C. M. (. M. (2014). Achieving service excellence: Maximizing enterprise performance through innovation and technology. New York, NY.: Business Expert Press.
シカゴスタイル引用形Chang, C. M. (Ching Ming). Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. New York, NY.: Business Expert Press, 2014.
MLA引用形式Chang, C. M. (Ching Ming). Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. New York, NY.: Business Expert Press, 2014.
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