APA citiranje

Chang, C. M. (. M. (2014). Achieving service excellence: Maximizing enterprise performance through innovation and technology. New York, NY.: Business Expert Press.

Trích dẫn kiểu Chicago

Chang, C. M. (Ching Ming). Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. New York, NY.: Business Expert Press, 2014.

MLA citiranje

Chang, C. M. (Ching Ming). Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. New York, NY.: Business Expert Press, 2014.