01666nam a22002297a 4500 NCT_4_019591 250513b xxu||||| |||| 00| 0 vie d 8953 8953 9786043933307 159000 23rd ed. 658.812 H529 Heppell, Michael Dịch vụ khách hàng 5 sao = Five star service : Điều gì khiến khách hàng không thể rời bỏ bạn Michael Heppell ; Nguyễn Khánh Huyền (Dịch) Tái bản lần thứ 4 H. Lao động ; Công ty Sách Alpha 2023 326 tr. Minh họa 21cm Hướng dẫn cải thiện trải nghiệm khách hàng bằng cách mang đến dịch vụ với chất lượng xuất sắc (dịch vụ khách hàng 5 sao), cụ thể qua 7 nội dung: yếu tố tâm lý học của dịch vụ, kỹ nghệ cảm xúc, những sự tương tác truyền cảm hứng, kiến thức cơ bản của bán hàng qua điện thoại, định vị sự tiêu cực, những bài học lãnh đạo, kế hoạch kinh doanh chi tiết Quản trị kinh doanh Nguyễn Khánh Huyền Dịch ddc BK 0 0 ddc 0 658_812000000000000_H529 0 30699 000001 000001 2025-05-13 658.812 H529 MD.23769 2025-05-13 159000.00 2025-05-13 BK 0 0 ddc 0 658_812000000000000_H529 0 30700 000001 000001 2025-05-13 658.812 H529 MD.23770 2025-05-13 159000.00 2025-05-13 BK Thư viện Trường Đại học Nam Cần Thơ