Seppanen, M. S., Kumar, S., & Chandra, C. (2005). Process analysis and improvement: Tools and techniques. New York: McGraw-Hill/Irwin.
Trích dẫn kiểu ChicagoSeppanen, Marvin S., Sameer Kumar, và Charu Chandra. Process Analysis and Improvement: Tools and Techniques. New York: McGraw-Hill/Irwin, 2005.
Deismireacht MLASeppanen, Marvin S., Sameer Kumar, và Charu Chandra. Process Analysis and Improvement: Tools and Techniques. New York: McGraw-Hill/Irwin, 2005.
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