rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng
    sub title: Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence
  name:
    name part: Ford, Robert C.
    role:
      role term: creator
  name:
    name part: Sturman, Michael C.
  name:
    name part: Heaton, Cherrill P.
  name:
    name part: Lê Thu Ngân
    role:
      role term: Dịch
  type of resource: text
  origin info:
    place:
      place term: xxu
    place:
      place term: H
    publisher: Bách khoa Hà Nội
    date issued: 2018
    issuance: monographic
  language:
    language term: vie
  physical description:
    form: print
    extent: 373 tr. Minh họa 24cm
  abstract: Sách nói về chiến lược dịch vụ khách hàng, nhân viên dịch vụ khách hàng và hệ thống cung cấp dịch vụ khách hàng.
  note: Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton ; Lê Thu Ngân (dịch)
  subject:
    topic: Quản trị DV Du lịch và Lữ hành
  classification: 338.47 F65
  identifier: 9786049504662
  record info:
    record creation date: 190309
    record identifier: NCT_61235