01288nam a22002177a 4500 NCT_74317 200218b xxu||||| |||| 00| 0 vie d 3622 3622 9781911396468 2310000 23rd ed. 647.94 H886 Hudson, Louise Customer service for hospitality and tourism Louise Hudson, Simon Hudson 2 nd. Woodeaton, Oxford Goodfellow 2013 viii, 296 p. ill. 25cm Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Quản trị DV Du lịch và Lữ hành Hudson, Simon ddc BK 0 0 ddc 0 647_940000000000000_H886 0 18658 000001 000001 2020-02-18 647.94 H886 MD.16285 2020-02-18 2020-02-18 BK Thư viện Trường Đại học Nam Cần Thơ