Harmon, P. (2003). Business process change: A manager's guide to improving, redesinging, and automating processes. San Francisco: Morgan Kaufmann Publishers.
Stile di citazione ChicagoHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. San Francisco: Morgan Kaufmann Publishers, 2003.
Citazione MLAHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. San Francisco: Morgan Kaufmann Publishers, 2003.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.