APA Citatie

Harmon, P. (2003). Business process change: A manager's guide to improving, redesinging, and automating processes. San Francisco: Morgan Kaufmann Publishers.

Chicago Style citaat

Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. San Francisco: Morgan Kaufmann Publishers, 2003.

MLA citatie

Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. San Francisco: Morgan Kaufmann Publishers, 2003.