Harmon, P. (2003). Business process change: A manager's guide to improving, redesinging, and automating processes. San Francisco: Morgan Kaufmann Publishers.
Παραπομπή Chicago StyleHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. San Francisco: Morgan Kaufmann Publishers, 2003.
Παραπομπή MLAHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. San Francisco: Morgan Kaufmann Publishers, 2003.
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