Harmon, P. (2003). Business process change: A manager's guide to improving, redesinging, and automating processes. San Francisco: Morgan Kaufmann Publishers.
Chicago Style citaatHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. San Francisco: Morgan Kaufmann Publishers, 2003.
MLA citatieHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. San Francisco: Morgan Kaufmann Publishers, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.