01351nam a22001937a 4500 NCT_79141 200427b xxu||||| |||| 00| 0 vie d 3867 3867 1558607587 23rd ed. 658.406 H288 Harmon, Paul Business process change : A manager's guide to improving, redesinging, and automating processes Paul Harmon San Francisco Morgan Kaufmann Publishers 2003 xxi, 529 p. 24cm Business Process Change provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade. Focuses on the process change problems faced by today's managers. Summarizes the state of the art of business process analysis & improvement, including the basic vocabulary of modeling. Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. Offers detailed case studies showing how these methods are implemented. Quản trị kinh doanh ddc BK 0 0 ddc 0 658_406000000000000_H288 0 19497 000001 000001 2020-04-27 658.406 H288 MD.17104 2020-04-27 2020-04-27 BK Thư viện Trường Đại học Nam Cần Thơ