Lucas, R. W. (2005). Customer service: Building successful skills for the twenty-first century. Boston: McGraw-Hill Irwin.
Chicago Style CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty-first Century. Boston: McGraw-Hill Irwin, 2005.
MLA CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty-first Century. Boston: McGraw-Hill Irwin, 2005.
Warning: These citations may not always be 100% accurate.