http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Trình bày các nội dung chính sau: đại cương về chất lượng và quản trị chất lượng; quá trình phát triển của quản trị chất lượng; tập trung thỏa mãn nhu cầu khách hàng; phương pháp quản trị chất lượng; bảo đảm sản phẩm...