00723nam a2200193Ia 4500 TDMU_17470 210410s9999 xx 000 0 und d 658.4 E207 Evans, James R Quality & performance excellence Mason, OH Thomson Business and Economics 2008 x, 502 p. Rev. ed. of: Total quality : management, organization and strategy. 4th ed.; Includes bibliographical references and index. Quality management.; Quản lý chất lượng http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=17470 Trung tâm Học liệu Trường Đại học Thủ Dầu Một