APA način citiranja

Eliason, F. (2012). @ your service: How to attract new customers, increase sales, and grow your business using simple customer service techniques. Hoboken, N.J: Wiley.

Čikaški stil citiranja

Eliason, Frank. @ Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. Hoboken, N.J: Wiley, 2012.

MLA način citiranja

Eliason, Frank. @ Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. Hoboken, N.J: Wiley, 2012.