Eliason, F. (2012). @ your service: How to attract new customers, increase sales, and grow your business using simple customer service techniques. Hoboken, N.J: Wiley.
Trích dẫn kiểu ChicagoEliason, Frank. @ Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. Hoboken, N.J: Wiley, 2012.
Trích dẫn MLAEliason, Frank. @ Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. Hoboken, N.J: Wiley, 2012.
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