http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Bí quyết chinh phục khách hàng, thuyết trình thành công và giải quyết mâu thuẫn trong công việc
Trình bày Tiế cận kĩ năng đối thoại; Thấu hiểu người nghe; Làm củ cuộc trò chuyện; Im lặng là công cụ giao tiếp hiệu quả; Nhận biết những dấu hiệu nguy hiểm; Nhận biết những nguyên mâu thuẫn; Kiểm soát thời gian; Truyền năng lượng tích cực...