01208nam a2200217Ia 4500 TDMU_35541 210410s9999 xx 000 0 und d 306 S314 Smith, S. Renee Kỹ năng giao tiếp hiệu quả S. Renee Smith; Hàn Dương (dịch) H. Lao động; Công ty Văn hóa và Truyền thông 1980 Books 2018 231tr. Tên sách tiếng Anh: 5 steps to assertiveness: How to communicate with confidence and get what you want; Trình bày kiến thức chung về phương thức và lý do cần thay đổi phương thức giao tiếp. Hướng dẫn các bước để giao tiếp quyết đoán, đạt được thành công: Xác định điểm bắt đầu, lắng nghe, giao tiếp không lời, tự tin lên tiếng, phản hồi trực tiếp Giao tiếp Kỹ năng Hàn Dương http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=35541 Trung tâm Học liệu Trường Đại học Thủ Dầu Một