01171nam a2200205Ia 4500 TDMU_38335 210410s9999 xx 000 0 und d 658.1 Sower, Victor Insightful Quality Beyond Continuous Improvement Victor Sower, Frank Fair Business Expert Press 2012 146Pages Ebook from IG Library ; "This book is about how to think differently about quality and by doing so increase the creativity, innovation, and agility of an organization and its employees as well as the awareness of new developments in the marketplace and their possible impact on the organization and its markets. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership." Supply and Operations Management; Quản trị chuỗi cung ứng Fair, Frank http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=38335 Trung tâm Học liệu Trường Đại học Thủ Dầu Một