Kmetz, J. L. (2012). Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press.
Trích dẫn kiểu ChicagoKmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press, 2012.
Trích dẫn MLAKmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press, 2012.
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