Kmetz, J. L. (2012). Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press.
Čikaški stil citiranjaKmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press, 2012.
MLA način citiranjaKmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press, 2012.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.