01825nam a2200205Ia 4500 TDMU_38379 210410s9999 xx 000 0 und d 895.922134 Motwani, Jaideep Lean Sigma Methods and Tools for Service Organizations The Story of a Cruise Line Transformation Jaideep Motwani, Richard Fleming, Rob Ptacek Business Expert Press 2012 138Pages Ebook from IG Library ; Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six Sigma and Lean--such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation--serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful. Service Systems; Innovations in Business and Society; Quản lý điều hành Fleming, Richard http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=38379 Trung tâm Học liệu Trường Đại học Thủ Dầu Một