Citação norma APA

Chang, C. M. (2014). Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. Business Expert Press.

Citação norma Chicago

Chang, C. M. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. Business Expert Press, 2014.

Citação norma MLA

Chang, C. M. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. Business Expert Press, 2014.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.