Chang, C. M. (2014). Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. Business Expert Press.
Chicago-tyylinen lähdeviittausChang, C. M. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. Business Expert Press, 2014.
MLA-viiteChang, C. M. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. Business Expert Press, 2014.
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