Whapples, D. (2015). Continual service improvement manager: Careers in IT service management. BCS, Learning & Development Ltd.
Chicago-стиль цитированияWhapples, David. Continual Service Improvement Manager: Careers in IT Service Management. BCS, Learning & Development Ltd, 2015.
MLA-цитированиеWhapples, David. Continual Service Improvement Manager: Careers in IT Service Management. BCS, Learning & Development Ltd, 2015.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.