Citação norma APA

Whapples, D. (2015). Continual service improvement manager: Careers in IT service management. BCS, Learning & Development Ltd.

Citação norma Chicago

Whapples, David. Continual Service Improvement Manager: Careers in IT Service Management. BCS, Learning & Development Ltd, 2015.

Citação norma MLA

Whapples, David. Continual Service Improvement Manager: Careers in IT Service Management. BCS, Learning & Development Ltd, 2015.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.