Citazione APA

Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS, The Chartered Institute for IT.

Stile di citazione Chicago

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS, The Chartered Institute for IT, 2014.

Citazione MLA

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS, The Chartered Institute for IT, 2014.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.