Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS, The Chartered Institute for IT.
Stile di citazione ChicagoWheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS, The Chartered Institute for IT, 2014.
Citazione MLAWheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS, The Chartered Institute for IT, 2014.
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