Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS, The Chartered Institute for IT.
Dyfyniad Arddull ChicagoWheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS, The Chartered Institute for IT, 2014.
Dyfyniad MLAWheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS, The Chartered Institute for IT, 2014.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.