Citação norma APA

Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS, The Chartered Institute for IT.

Citação norma Chicago

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS, The Chartered Institute for IT, 2014.

Citação norma MLA

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS, The Chartered Institute for IT, 2014.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.