Rudd, C. (2014). Problem manager: Careers in IT service management. BCS,The Chartered Institute for IT.
Chicago-стиль цитированияRudd, Colin. Problem Manager: Careers in IT Service Management. BCS,The Chartered Institute for IT, 2014.
MLA-цитированиеRudd, Colin. Problem Manager: Careers in IT Service Management. BCS,The Chartered Institute for IT, 2014.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.