01117nam a2200229 a 4500 TVCDKTCT100865 TVCĐKTCT 20181022152318.4 181022syyyy vn Thư viện Trường CĐ Kỹ Thuật Cao Thắng RG_1 #1 eb0 vie 158.5 N201-O Jim Hornickel Negotiating Success / Jim Hornickel Tips and tools for Building raport and dissolving conflict while still getting what you want American : Wiley, 2014 272tr. ; 24cm "Negotiating Success is an inspiring book that skillfullyintegrates the hard and soft skills needed to ensure win-winoutcomes in negotiations. The reader will raise his/her emotionalintelligence, learn new concepts based on the latest brainresearch, understand the principles of ethical influence, and gainthe skills and steps necessary for intelligent negotiations. Hardskills with soft edges—that's the winning formula!" Mua Negotionin business Conflict managerment