Stratten, S. (2014). Unselling: The new customer experience. Hoboken: Wiley.
Trích dẫn kiểu ChicagoStratten, Scott. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.
MLA引文Stratten, Scott. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.
警告:這些引文格式不一定是100%准確.