Dyfyniad APA

Stratten, S. (2014). Unselling: The new customer experience. Hoboken: Wiley.

Dyfyniad Arddull Chicago

Stratten, Scott. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.

Dyfyniad MLA

Stratten, Scott. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.

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