Stratten, S. (2014). Unselling: The new customer experience. Hoboken: Wiley.
Trích dẫn kiểu ChicagoStratten, Scott. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.
MLA citiranjeStratten, Scott. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.
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