Kotter, J. P., & Cohen, D. S. (2012). The heart of change: Real-life stories of how people change their organizations. Boston, Mass.: Harvard Business Review Press.
Citação norma ChicagoKotter, John P., và Dan S. Cohen. The Heart of Change: Real-life Stories of How People Change Their Organizations. Boston, Mass.: Harvard Business Review Press, 2012.
Citação norma MLAKotter, John P., và Dan S. Cohen. The Heart of Change: Real-life Stories of How People Change Their Organizations. Boston, Mass.: Harvard Business Review Press, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.